Refund policy
Inspect before you pay
You can open and inspect your order in front of the courier before paying. Clothing and shoes can be tried on quickly. Lingerie and swimwear can be inspected but not tried on, and the sealed packaging of beauty products cannot be opened.
Returning items at delivery
- Any item you do not want must be handed back to the courier immediately.
- The price of the returned item is deducted from the order total.
- If you refuse the whole order, you only pay the shipping fee.
Once the courier leaves, returns and exchanges are not possible, except for wrong or defective items.
Wrong or defective items
If you receive a wrong or defective item, contact us on WhatsApp, Facebook or Instagram messages as soon as you receive your order. We will exchange it and cover the return and replacement shipping costs.
Items that cannot be returned or exchanged
- Lingerie and underwear
- Swimwear
- Beauty products once received
These items cannot be returned or exchanged for hygiene and safety reasons (unless wrong or defective). If you are unsure about your size, check the size chart on the product page or message us on WhatsApp, Facebook or Instagram before ordering.
Fair use of the service
To keep inspection on delivery available for everyone, customers must receive at least 60% of the items in each order. Customers who repeatedly order many items and receive only a few may have future orders cancelled and shipping suspended.
Contact us
WhatsApp: 01090557636
Facebook messages: Tafasely page
Instagram messages: @tafasely.com1
Every day from 2:00 PM to 12:00 AM (midnight).
Email: tafasely@outlook.com
