• Shipping policy

Shipping policy

1) Order confirmation

After you place your order, our team may contact you by phone or WhatsApp to confirm it before shipping.

For some governorates, we confirm the order and ask you to transfer the shipping fee in advance (for example via InstaPay) before the order is shipped. If this applies to your area, we will let you know when we confirm the order.

2) Delivery times

  • Cairo & Giza: within 2 business days.
  • Other governorates: within 2 to 7 business days, depending on the city and the courier.

3) Shipping fees

The shipping fee depends on your governorate and is shown at checkout before you confirm the order.

4) Inspection on delivery

You can open the package and inspect your order in front of the courier before you pay.

  • Clothing and shoes can be tried on quickly for size and fit.
  • Lingerie and swimwear can be inspected but cannot be tried on, for hygiene reasons.
  • Beauty products can be checked from the outside, but their sealed packaging cannot be opened.

Please handle items carefully during inspection: tags must stay attached and items must stay clean and unused.

5) Refusing items or the whole order

Any item you do not want must be handed back to the courier on the spot, and its price is deducted from the order total. If you refuse the whole order, you only pay the shipping fee, which covers the courier's trip.

6) Wrong or defective items

If you receive a wrong or defective item, contact us on WhatsApp, Facebook or Instagram messages as soon as you receive the order and we will cover the return and replacement shipping costs.

7) Customer support

WhatsApp: 01090557636
Facebook messages: Tafasely page
Instagram messages: @tafasely.com1
Email: tafasely@outlook.com
We reply on WhatsApp, Facebook and Instagram every day from 2:00 PM to 12:00 AM (midnight).

Please make sure your phone number and address are correct so the courier can reach you easily.